Zomitel purchases devices from consumers — we do not sell products through this Platform. Because of that, this policy works a little differently from a typical retail refund policy: it covers situations where a payment we made to you needs to be corrected or reversed, rather than a purchase you made from us.
This can happen if, for example:
If we later discover that a device was misrepresented — for example, if it turns out to have been reported lost or stolen, or was under an active finance lock, contrary to what was declared — we reserve the right to reverse the payment made for that device and pursue recovery, in addition to any other legal remedies available to us.
If you believe you were paid incorrectly — overpaid, underpaid, or not paid at all — contact us at help@zomitel.com with your Order ID and a description of the issue.
We aim to investigate and resolve payment issues within 3–5 business days of being notified. Any corrective payment will be sent using the same method as your original payout wherever possible.
If anything here is unclear, our support team is happy to explain it in plain language — contact us any time.