Zomitel operates a device buyback service: we purchase used mobile phones directly from consumers. We do not sell, list, or resell products to consumers through this Platform — every transaction described in these Terms & Conditions is Zomitel buying a device from you.
The price shown when you check your device online is an estimate, based on the brand, model, storage variant, and condition details you provide. Once generated, an estimate is locked and valid for 2 days. After that window, you'll need to generate a fresh estimate, which may differ if our pricing has since been updated.
The estimate becomes your final price once our Pickup Partner physically inspects the device and confirms the condition matches what you declared.
By submitting a device for sale, you confirm that:
If any of these turn out not to be true, we reserve the right to refuse the purchase, and — if payment has already been made — to reverse the payment and pursue recovery as described in our Refund Policy.
You choose a pickup address, date, and time slot when scheduling. A verified Pickup Partner will attend during your selected slot and run through the same condition checklist you completed online. If the physical condition matches your declaration, the sale proceeds at the estimated price.
If the inspected condition differs from what was declared, we'll show you a revised price before anything proceeds. You're always free to accept the revised price or decline the sale entirely, with no obligation and no cost to you — see our Return Policy for what happens to your device in that case.
We also reserve the right to decline a purchase — for example, where a device fails an IMEI, ownership, or finance-lock check — even if an online estimate was previously generated.
You choose how you'd like to be paid — UPI, bank transfer, or cash — when scheduling your pickup. Payment is triggered once the device is handed over and the final price is confirmed. UPI and bank transfers are typically processed within minutes; timing can vary based on your bank or payment provider.
Your price is calculated from a base price for your exact brand, model, and storage variant, adjusted in order for: age-based depreciation, cosmetic condition (screen and body), functional faults, and any accessory or warranty bonuses. The full breakdown is shown live while you check your price, and again at final confirmation. See How It Works for a plain-language walkthrough.
Pickup Partners and Agents are verified and, where applicable, trained on our device-grading standards before they're permitted to accept pickups. If you have any concern about a Partner's or Agent's conduct, please report it to support immediately — we take this seriously.
You may cancel or reschedule a pickup any time before your Pickup Partner arrives, at no cost, via the Track Order page or by contacting support.
To the fullest extent permitted by law, Zomitel's liability in connection with a device purchase is limited to the final agreed purchase price for that device. We aren't responsible for data loss on a device you sell — please back up anything important and factory-reset your device before handover wherever possible.
These Terms & Conditions are governed by the laws of India, with the courts of Bengaluru, Karnataka having exclusive jurisdiction over any disputes.
If anything here is unclear, our support team is happy to explain it in plain language — contact us any time.